How can I inform Snapwear about intellectual property infringement?

We do our best effort to comply with copyright rules and regulations and also request the same effort from our users.

If you believe that your designs or other intellectual property have been reproduced illegally, you must submit a report to snapwear called a TM Removal Request.

Before filing a TM Removal Request, carefully consider whether the Fair Use doctrine protects the copyrighted material in question. If you file a report when no infringement has occurred, you may be liable for legal costs and attorneys’ fees. If you’re unsure whether someone’s use of your copyrighted material constitutes infringement, please seek legal advice.

Filing a TM Removal Request

Once you’ve confirmed that that an infringement has occurred, please send a TM Removal Request to [email protected]. Please use the template below to include the necessary information.

1. Link to original content supported by registration and other documentation.

2. A description of the infringement.

3. Links to products incurring in the infringement.

4. Your name, surname, address, and email indicating that you own the content or are authorized to act on behalf of the right holder

5. A statement by you, made under penalty of perjury, confirming that:

   1. the information is accurate

   2. you own the copyright or are authorized to act on behalf of the right holder and have made sure the owner hasn’t previously approved the content’s use

6. An electronic or physical signature

Filing a Counter-Notice

If your work has been reported in a TM Removal Request by another person, but you believe it was a mistake (for example, you can prove that you’re authorized to use the content), you can send a counter-notice to [email protected]. with:

1. A description of the content that was removed.

2. Registration and other relevant documentation.

3. Your name, surname, address, and email indicating that you own the content or are authorized to act on behalf of the right holder

4. A statement by you, made under penalty of perjury, that you believe in good faith that the content was removed or disabled as a result of a mistake

5. An electronic or physical signature

If you have any questions about this process, please contact [email protected].

We request for submitted content to be respectful of others and of the law, so keep that in mind before you hit the launch button on your store.

Hateful, illegal, and intellectual property infringement content will be reviewed and removed.

Note that by using Snapwear services, you agree to follow our guidelines and Terms of Service. By uploading print files to your library or an order, you understand you’re solely responsible for the content in those print files and own the rights to print, use, sell, and distribute the content.

If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly send a replacement at no cost to you.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Snapwear won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!