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Terms / Policies / Returns

How do I inform SmartFactorE about intellectual property infringement?

We do our best effort to comply with copyright rules and regulations and also request the same effort from our users.

If you believe that your designs or other intellectual property have been reproduced illegally, you must submit a report to SmartfactorE called a TM Removal Request.

Before filing a TM Removal Request, carefully consider whether the Fair Use doctrine protects the copyrighted material in question. If you file a report when no infringement has occurred, you may be liable for legal costs and attorneys’ fees. If you’re unsure whether someone’s use of your copyrighted material constitutes infringement, please seek legal advice.

Filing a TM Removal Request

Once you’ve confirmed that that an infringement has occurred please send a TM Removal Request to [email protected]. Please use the template below to include the necessary information.

  1. Link to original content supported by registration and other documentation.

  2. A description of the infringement.

  3. Links to products incurring in the infringement.

  4. Your name, surname, address, and email indicating that you own the content or are authorized to act on behalf of the right holder

  5. A statement by you, made under penalty of perjury, confirming that:

    1. the information is accurate

    2. you own the copyright or are authorized to act on behalf of the right holder and have made sure the owner hasn’t previously approved the content’s use

  6. An electronic or physical signature

Filing a Counter-Notice

If your work has been reported in a TM Removal Request by another person, but you believe it was a mistake (for example, you can prove that you’re authorized to use the content), you can send a counter-notice to [email protected]. with:

  1. A description of the content that was removed.

  2. Registration and other relevant documentation.

  3. Your name, surname, address, and email indicating that you own the content or are authorized to act on behalf of the right holder

  4. A statement by you, made under penalty of perjury, that you believe in good faith that the content was removed or disabled as a result of a mistake

  5. An electronic or physical signature

If you have any questions about this process, please contact [email protected].

Ecommerce is a global industry that connects merchants with customers all over the world. SmartFactore is designed to empower anyone to launch an online business, whatever your location is.

We request for submitted content to be respectful of others and of the law, so keep that in mind before you hit the launch button on your store.

Hateful, illegal, and intellectual property infringement content will be reviewed and removed at any time.

Note that by using SmartFactore services, you agree to follow our guidelines and Terms of Service. By uploading print files to your library or an order, you understand you’re solely responsible for the content in those print files and own the rights to print, use, sell, and distribute the content.

There are a few reasons an order can be returned to sender, but most of the times it is due to an undeliverable address.

Other instances include the package being unclaimed at customs or refused/returned by your end customer.

You will receive notice once the order arrives back to our facility, and we would advise contacting your end customer to determine how they would like to proceed. Then contact us with an updated address if you wish to have the product reshipped.

New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.

If the recipient’s address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If our address is set as the return address, then we’ll contact you for an updated address.

If the package was not returned to sender, then you would have to process a new order to replace the original.

If something arrives damaged, send a photo of the damaged goods to [email protected], then we’ll gladly send a replacement at no cost to you.

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Smartfactore won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

Terms / Policies / Returns

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